PR Reporting 101: The Essential Measurement Tools

This time last year, I was barreling toward a quarter-life crisis by unnecessarily stressing about post-grad life. Despite rationally knowing I was prepared to work as a “real-life” PR pro and function as an active adult, I was terrified. Today, I can reflect back and say that my rationale was exactly accurate – minus my juvenile snack habits (Java flavored Monster, anyone?) – and I was much more prepared than I thought I would be.

If you’re preparing to graduate in May, you may be wondering what my biggest (or most surprising) learning curve has been in my first full-time agency role. Since my days as an intern in a small NYC agency, I’ve realized how vital measurement and reporting tools are for showcasing successful public relations efforts.

Thankfully, I was already somewhat familiar with Cision, a contact-finding tool, upon starting at Dittoe PR. However, I felt a smidge intimated when I received my onboarding schedule on my first day, which included an overview of several platforms I’d never heard of before. For whatever reason, I wasn’t taught or even familiarized with reporting tools in college and only received real-world experience during an internship with one of several important tools.

To give you a head start in your first agency gig, I’ve rounded up a few of the software VIP’s every PR pro should know.

Cision.

This online public relations tool allows professionals to tap into a massive database of journalist and blogger contact information for earned media outreach. The Cision platform gives PR pros access to intelligence, influence and insights and is commonly used to monitor news and social media sites, as well as distribute press releases.

The majority of the time, Cision is used to build or bulk up press lists. We consistently build specifically-tailored press lists for clients that include specific markets, outlets and reporters. Taking it a step further, we organize by reporters’ beats and our pitching and/or press release topic. Cision can also be used to provide circulation and ad rate numbers for digital and print publications, allowing us to track the potential reach of a secured earned media story.

Alexa.

This tool is, by far, the easiest to learn and is perfect for producing quick results. Primarily, PR professionals use Alexa to monitor the competitive analytics of a website’s traffic. Alexa has a large database that displays the historic data for the number of page views, unique monthly visitors and the estimated page views for a website of all sizes, all over the world.

Mainly, Alexa is used to track the audience impressions of a specific piece of coverage and, from there, the estimated advertising equivalency for all stories secured on behalf of a client during a specified amount of time. We track our efforts in real time, sharing this data with our client contacts as these stories are published, but we also aggregate the data in monthly and annual reports to showcase our efforts over time.

Critical Mention.

This reporting tool allows PR pros to access broadcast television and radio news clips in real-time. Critical Mention search, tracks and report clients’ significant media moments almost instantly. Additionally, Critical Mention tracks the number of viewers and estimates the advertising equivalency for the earned media.

When a client is mentioned on-air, we search Critical Mention using keywords and phrases, viewing the “word play” of the segment (this means the closed captioning) to find the broadcast coverage, pulling all mentions into a single, easy-to-view report before sharing the link with the client for internal use only.

Sprout.

This tool is a super-handy social media management platform. Sprout Social allows users to draft and post content, engage in two-way communication, conduct social listening, monitor audience demographics and track efforts through reporting.

Mainly, we use Sprout Social to manage the social media efforts for a variety of clients on our roster. Not only can we monitor post metrics, such as which posts received the most engagements or impressions, but Sprout also shares insightful audience demographics, including which time of day or days of the week were best for reaching the largest audience. At the end of each month, we use this platform to report our efforts, including the total number of impressions, engagements, link clicks and more.

TrendKite.

This platform tracks digital media mentions over a period of time. TrendKite allows users to build dashboards for clients, including top content, digital impressions, ad equivalency and more. Even further, PR pros can monitor a company’s “share of voice,” which allows you to compare competitors based on earned media coverage, mentions and overall media attention.

At Dittoe PR, we use TrendKite to build monthly reports for our clients’ digital coverage, tracking share of voice, total number of media mentions, readership, audience sentiment and more. We also digest the competitor coverage to search for new publications and writers for future outreach.

These tools are vital for tracking and reporting important metrics to prove the ROI of our efforts. Think your company could benefit from more in-depth research, tracking and management? Contact Lauryn Gray at lauryn@dittoepr.com to schedule a consultation today!

Pitching 101: Media advisories, press releases and more

Being a young professional in the industry, many of my closest friends and family still don’t understand exactly what public relations and media relations consists of. To keep the conversation short and sweet, I describe my profession as “emailing reporters and asking them to cover my client’s story,” which isn’t technically wrong. But it’s also so much more than that.

 

From drafting media advisories and finalizing press releases, to tailoring the perfect email pitch to the lifestyle reporter, my job can get pretty hectic!

 

In order to get coverage for a client, these tactics are the most important pieces to the media relations puzzle. Check out the most common – and successful- tools for pitching your ideal reporter below:

 

Press release

A press release, also commonly referred to as a news release, is a PR professional’s greatest asset and tool (besides the AP Stylebook!). A press release is a short, compelling news story with statements from the company that outline the most important details of an announcement. A few examples that warrant a press release include:

 

  • Moving to/opening a new location
  • Announcing a new product or service
  • Announcing a key new hire or promotion
  • Winning an award
  • Company rebrand
  • Promoting an upcoming event

 

Press releases are written with the intention of sending to members of the media. Yes, sometimes they can be housed on a company website, but the sole purpose is for the media to pick one up and decide to cover the announcement in an upcoming broadcast or draft a story online or in print.

 

Media advisory

A media advisory is not a press release and the intent is actually different, too. A media advisory is written for the media, but it’s used to make them aware of your announcement, and hopefully to cover it, too! Media advisories work best for events, press conferences or grand openings. It’s common that an event might warrant both a press release and a media advisory, if it’s important enough.

 

The best media advisories should include the “5 W’s” or the who, what, where, when and why of the event. If your advisory is lacking any details or information, it’s likely the reporter won’t take the time to reach out and ask for clarification.

 

Basic pitch

Believe it or not, sometimes your email to a reporter doesn’t have to include a release or an advisory. If you have something newsworthy for a client, but you’re not necessarily inviting them anywhere or it doesn’t warrant a release, you also have the option to simply draft the perfect email and hit send. It’s a great, quick and easy way to get your client’s name out there without spending hours on creating an extra deliverable.

 

If you decide to send a pitch, personalize it! Depending on who you’re pitching, reporters can get upwards of 500 emails each day. So, make your pitch stand out against the rest.

 

A few ways to do this include using catchy emojis or their first name in the subject line. Personalize your email further by finding out what the reporter enjoys or what they typically write about and tying it into your intro. I like to visit reporters’ Twitter accounts to gain insight before hitting send. Whatever you do though, make sure your pitch is filled with information and leave nothing to the imagination.

 

Hopefully I’ve given you enough basic information to get you started. Remember, include all the details, make it unique, make it personal, and you’re bound to have luck! Just keep pitching.

 

Need help drafting your next press release? Looking to get results for your next company announcement?  Contact Lauryn Gray at lauryn@dittoepr.com to set up a consultation today!

Our Favorite DPR Moments of 2018

The new year is a great time to reset, reflect and set new goals — and that’s exactly what we’re going to do here.

 

From landing our clients in national media outlets and key industry publications to hiring six new full-time team members, Dittoe Public Relations has had an incredible 19th year driving results for our clients and growing our team. Relive our best moments of 2018 below.

 

Securing big media hits

At Dittoe PR, we don’t wait for news to happen. We make news happen. We’re all about securing consistent media coverage for clients in top tier media – national, local, trade and influencer outlets – by proactively brainstorming new story ideas.

 

Here are some of the biggest headlines we secured for our clients this year:

 

Bringing on new accounts, upsells

We pride ourselves on expanding our client roster and client scope with a variety of projects in the media relations, social media, event planning, content marketing and thought leadership spaces.

 

In 2018, Dittoe PR brought on multiple client wins in a variety of industries including Lonely Whale, Hoffmaster, Merchants Capital, Scooch and Massage Heights. Additionally, the company earned increases in scope for Aardvark and Medxcel. PSI, also new client in 2018, recently increased their desired scope of work with our team, as well.

 

Growing our team

Dittoe PR added six new full-time account coordinators and account executives to the team this year, each of whom are bringing exceptional results to clients day in and day out.

 

Shelby Kaiser joined the team in February and brought her experience of managing a sorority’s quarterly publication, assisting with email marketing and overseeing social media for individual chapters. Haley Williams brought her six years of industry experience in branding, storytelling and communication to the team in April.

 

Ashley Shuler (me!), a previous intern who started full time in June as an account coordinator, was promoted to the account executive role in October. Ashlea Alley, another former intern, also joined the team as an account coordinator after after graduating from the University of Indianapolis with a dual focus degree on public relations and journalism.

 

Jillian Thomas brought her eight years of TV reporting and anchoring experience to the team when she joined Dittoe PR in September as an account executive.

 

Kaitlyn Beck, who graduated from the Indiana University Media School with a B.A. in journalism and specializations in public relations and advertising, and Natalie Weber, a previous intern who started full time in October after graduating from Purdue University with a public relations and strategic communication degree, also joined as full-time account coordinators.

 

Developing our skills

Dittoe PR has always held personal and professional growth in high regard. We firmly believe that our premier PR agency can only grow if our people continue to grow, too.

 

This year, Dittoe PR introduced a professional development budget for all employees, and our team members took advantage of those dollars by attending conferences across the nation. Megan Custodio, Ashley Eggert and Greta Snell attended INBOUND 2018 in Boston; Kaiser, Vanessa Staublin and Sophie Maccagnone attended Digital Summit in Dallas; and Mallory Sturgeon and Kasie Pieri attended PR News’ Media Relations Conference in Washington, D.C.

 

Defining our values

This year, we embarked on a six-month journey toward building a stronger company culture through unified personal and professional development with the help of organizational coach, speaker and author, Katara McCarty.

 

After crowdsourcing responses to a select set of questions about Dittoe PR’s culture, the team collectively crafted four core values that we firmly believe in and practice daily to support each other, our clients and Dittoe PR as a system.

 

  • Cultivate Happy: At Dittoe PR, we have fun, work with passion and purpose, and value work-life balance.
  • We’ve Got Your Back: Because our team is always there for each other. Similarly, this value speaks volumes to how we treat our clients, because we’ve got their backs too.
  • Here We Grow: Because we believe we can go farther, together, by investing in our employees through professional development opportunities, mentorship programs, new client opportunities and more.
  • Exceed Expectations: Our team doesn’t just aim to meet client expectations. We strive to exceed them in any way possible.

 

From securing top tier media hits to cultivating our values, we can’t wait to see where 2019 takes us! Want your business on our 2019 list? Contact Lauryn Gray at lauryn@dittoepr.com to set up a consultation and learn more about our services.