Tips for Responding to Customer Feedback on Social Media

Maintaining a presence on social media allows brands to connect with consumers on a more personal level and participate in online discussions related to their products, industry and more. With 81 percent of Americans actively using social media and more than 58 percent of users engaging with brands one to three times per day, it’s clear that consumers prefer to communicate with brands online.   Regardless of the engagements sentiment, when customers engage with your brand online, it is important to make them feel heard. There are a number of ways to respond to customer feedback on social media, so we’ve [...]

By |2018-06-22T09:01:53-04:00June 22nd, 2018|Communication, PR tools, Social Media, Strategy|0 Comments

Don’t Panic! Here Are The Top Crisis Communications Strategies

From large corporations to schools, government entities and even your friendly, neighborhood ice cream shop, every organization – large and small – will undoubtedly experience a crisis at one time or another.   And while every situation is different, one thing remains the same – the decisions you make regarding crisis communications will either help your company ride out the chaotic roller coaster or, if you’re not careful, cause lasting damage to your brand.   Following the crisis communications strategies listed below could help you protect your organization during a difficult time.   Preparation is Key While it’s impossible to know [...]

By |2017-11-30T10:29:16-05:00November 30th, 2017|Crisis Communications|0 Comments