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Four Mistakes In Your Crisis Communications Plan

*Spoiler Alert*: This post contains spoilers from Spider-Man: Far From HomeLet’s say you’re Spider-Man. You just got done saving the world from Mysterio when that jerk releases your secret identity to the world. Sounds like a crisis for Peter Parker, amirite? While MCU fans will have to wait a couple years to find out how the web-slinger responds, you shouldn’t hesitate to start planning your own crisis communications plans. Hopefully evil, power-hungry maniacs aren’t going to set you up, but there are a myriad of other situations that could happen to your company at any given moment. Today we’re going to ...

By |2019-10-31T13:18:13-04:00October 10th, 2019|Crisis Communications|0 Comments

Three Most Memorable PR Moments of 2018

Remember that time IHOP, the pancake ruler of the world, caused a nationwide frenzy by announcing it was changing its name to IHOb, International House of Burgers? Yeah, me too. While it may feel like that happened years ago, it actually took place in 2018.   Whether you loved the publicity stunt or hated it, you have to admit it caught your attention and made for good conversation.   As we gear up to enter a new year, let's take a look at three of the most noteworthy marketing and PR moments of 2018.   IHOP Fakes a Name Change While some ...

How to Navigate A PR Crisis In Six Simple Steps

Bad reviews. An executive scandal. International data breach. A product malfunction. These are all examples of a PR crisis that many businesses have had to overcome, and they won’t be the last.   In today’s age of social media and innovation, the likelihood of a business facing a PR crisis continues to soar. While no one expects you to be perfect, how you respond can either give you a much-needed image boost or significantly damage your brand, alienating your customer base.   When a crisis does arise, use these helpful tips to navigate through the storm:   Appoint a response team. ...

Best Practices To Use on Social Media During a Crisis

Let’s face it. In today’s fast-paced and ever-changing world, we use social media more and more to digest our news rather than traditional media. Nearly 67 percent of American adults rely on platforms such as Facebook, Twitter, and Snapchat for news. So, when a crisis strikes, the information is at our fingertips at lightning speed.   News coverage 24/7 has transformed the way we seek and share information, but what does that mean for brands? If you ever find yourself in a crisis, take a deep breath, buckle-up, and get ready for the ride. Here are a few social media best ...

Five Lessons From 2017’s Biggest PR Fails

2017 debunked the myth “all press is good press” as we experienced some of the most gut-wrenching PR disasters that created major setbacks for a handful global corporations. While these major mishaps were difficult to watch, each crisis provided amazing real-life teaching moments for public relations professionals everywhere. As we celebrate the New Year, let’s take a look at some of the companies that are still recuperating from their self-inflicted PR mistakes.   UNITED AIRLINES The Crisis: 2017 unleashed a never-ending cycle of PR disasters for United Airlines. Most notably, the airline took the worst hit in the company’s 90-year history ...

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