Best Practices To Use on Social Media During a Crisis

Let’s face it. In today’s fast-paced and ever-changing world, we use social media more and more to digest our news rather than traditional media. Nearly 67 percent of American adults rely on platforms such as Facebook, Twitter, and Snapchat for news. So, when a crisis strikes, the information is at our fingertips at lightning speed.

 

News coverage 24/7 has transformed the way we seek and share information, but what does that mean for brands? If you ever find yourself in a crisis, take a deep breath, buckle-up, and get ready for the ride. Here are a few social media best practices when dealing with a crisis:

 

Have a plan.

Hopefully you’re reading this before disaster strikes and have time to proactively create a crisis action plan. This plan will help the team understand their roles during a crisis and allow them to be prepared for every scenario that could possibly go wrong with your brand. Don’t wait until something blows up; brainstorm with your team and list out any and all possible problems that could arise. You then have time to create well-written responses and a good plan of action no matter what comes your way.

 

Be quick to respond.

When crisis strikes, response time is everything. If possible, responding within the first hour of inquiries will help minimize confusion or speculation. Reference your crisis communication plan and draft a statement immediately, individualizing when possible. It’s easier to change the course of the conversation with a timely, heartfelt response rather than staying silent and looking suspicious.

 

Monitor in real-time.

Whether the entire team or just one person is in charge of the task, it is important to have someone dedicated to monitoring your social media 24/7. You can’t deal with a possible situation if you don’t know what is happening in real-time. Create Google Alerts for your company, product(s), and keywords related to your industry. Hootsuite and Sprout Social are also good tools to monitor social media mentions and engagements in real-time. Stop havoc before it happens, or turn your crisis into a win like Reese’s did with their #AllTreesAreBeautiful campaign.

 

I’m sure you’ve opened a Reese’s Peanut Butter Tree at Christmas and its looked a little off. Well, instead of shying away from the backlash, Reese’s launched its #AllTreesAreBeautiful ad campaign. With a bit of hard work, the ad campaign received more than 1 billion impressions. Their emotional and cultural relevance as a brand took off and made a huge impact.

 

Speak your audience’s language.

You use your brand’s voice on all forms of social media every other day of the year—don’t turn into a robot just because you’re in crisis mode. Be professional where it’s called for on platforms like LinkedIn and use a lighter voice with more imagery on platforms like Facebook, Twitter, or Instagram. Each social media platform has its own tone, as does each brand. Adjust it with your audience in mind but stay true to who you are.

 

If you don’t already have a plan in place for handling a crisis of any magnitude, now is the time to create one, and Dittoe PR is here to help. Request a consultation with us today!

How to Take Advantage of LinkedIn Groups

With more than 18 million companies currently using LinkedIn, it can be difficult to make yours stand out. Luckily, Reid Hoffman (co-founder of LinkedIn) offers a way to break down the masses by industry, interest, and intent with LinkedIn Groups.

 

LinkedIn Groups are virtual hubs on LinkedIn that provide a “place for professionals in the same industry or with similar interests to share content, find answers, post and view jobs, make business contacts, and establish themselves as industry experts.”

 

There are nearly 2.1 million groups on LinkedIn – which is still a LOT – but when broken down by industry, it’s much more manageable.

 

Unsure how to get started? I’ve rounded up the basics below to help you begin to take advantage of LinkedIn Groups.

 

Joining groups is fairly easy – as long as you have a LinkedIn account. Just visit www.linkedin.com/groups and select ‘Discover.’

 

If you’ve already filled out your profile, LinkedIn will automatically suggest a myriad of groups based on your industry, experience, and more. For those of us in public relations, you may see suggestions like: PR Professionals, Social Media Today, or your local PRSA chapter, to name a few.

 

By clicking ‘My Groups’, users can see a full list of the groups they are a member of, sort based on name or industry, and view the groups they’re waiting to be admitted access to. Once inside each group, users can view and connect with other members, solicit feedback on relevant topics or participate in existing conversations, and even view jobs available in the related field.

 

So now you know how to join, but maybe you’re still not convinced. Here are just four of the major benefits you’ll see after using the LinkedIn Groups feature:

 

Engage.

Joining LinkedIn Groups allows users to engage with other members through topical and industry-related conversations. Whether it’s liking a recently shared article or sharing your two cents on an ongoing discussion, LinkedIn Groups facilitate additional networking opportunities with fellow industry pros. They also give you a chance to show ‘em what you’re working with!

 

Share.

Another benefit to LinkedIn Groups is the ability to share relevant content and solicit feedback. Working on a new proposal or just trying to get some advice on your recent blog post? Share it in various groups to get constructive criticism. LinkedIn Groups are also a great place to find sharable content for curation!

 

Connect.

Not only do LinkedIn Groups allow you to engage with other industry pros, but they can help connect you with potential clients, employees/employers, and more. This networking platform offers a deeper dive into each industry, allowing users to familiarize themselves by reviewing expert opinions, content, and more.

 

Influence.

By regularly sharing content and participating in group discussions, users will begin to make a name for themselves as industry leaders. Other group members may privately message you for advice, and leaders in other industries might look to you for expert advice in your field. Either way, you’ll be getting your name out there in the best possible way.

 

As you can see, there’s no shortage of advantages when it comes to using LinkedIn Groups to expand and showcase your industry knowledge. Interested in getting help? Set up a consultation with us today!

What is Public Relations? [Part 1]

When I first joined Dittoe Public Relations as a bright-eyed intern, I thought I signed up to work with reporters and schedule interviews. After getting my feet wet, I quickly learned that the world of public relations is much more than just media relations.

 

Yes, in its simplest form, the core of PR is media relations. But before you become dubbed a #PRpro, there are several different areas of expertise to master. This blog post is part one of a two-part series that will take a look at four different key areas of public relations. Part two will be shared next week by fellow PR pro Sophie Maccagnone.

 

Putting together a client event.

Whether it’s planning a grand opening, coordinating a community celebration, hosting a red carpet event or organizing a VIP night, Dittoe PR has had its fair share of event-planning experiences. Putting together a client event can be a fun and unique way to garner additional media coverage for your client. Be warned, though, that months of organization and planning go into making sure these events are a success.

 

In addition to inviting media, planning an event can include outlining the run-of-show document, coordinating schedules for celebrity appearances, general event or regulation research, working directly with vendors, designing invitations or event posters, booking talent, and providing on-site support throughout the event.

 

Earning third-party credibility.

Another overlooked public relations tactic is earning your client credibility from third-party sources. This comes in the form of writing a bylined article for a publication or putting together an award nomination. Contributing byline articles can help position clients as experts in their industry (and you should be one too), as well as showcase their services and offerings in a non-traditional way.

 

Award nominations are another way to help give clients additional street cred. Take the time to research, craft, and submit the perfect nominations to earn additional recognition for your client. That award opportunity can be used later on to show that they are qualified for the job and worth being nominated for other accolades.

 

Be sure to check out our blog next week for part two of this series on how the job of a PR pro goes beyond just media relations. And, while you wait, if you think your business or brand could benefit from our plethora of services, we’d love to hear from you!

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