How to Stay Productive While Traveling for a Client

At Dittoe PR, we have the privilege of working with an abundance of national clients located across the United States. Keeping in touch with these clients regularly is easy (shout-out to technology), but on the occasion we need to connect with them for a strategic meeting, conference, event or face-to-face check-in, we find ourselves packing our bags and hitting the road.

 

As enjoyable as it is to take a break from the day-to-day office tasks and strategize with our clients over a cup of coffee or assist in putting on a major event, it can also be stressful at times. Back home in Indianapolis, the workdays carry on. Our email inbox doesn’t magically halt and each client’s account teams are still expected to execute efforts and drive results. So how do we, as professionals with multiple clients or projects, stay productive during travel? Well, with practice, planning and discipline, of course!

 

Plan Ahead.

Working with account teams has its perks, but don’t leave them hanging! Be sure to prepare your teams before you leave to ensure they are aware of travel plans, availability for communication and client work, and the best way to reach you.

 

A good rule of thumb is to schedule a quick meeting to hammer out any last-minute projects that need finished up before you leave or hand off any unfinished business that will need attention while you are traveling. At Dittoe PR we often collaborate on shared “planners” to track projects and priorities, so everyone is on the same page regardless of schedules. That way both parties feel prepared and confident to handle anything that comes their way.

 

Wi-Fi Works Wonders.

Whether you find yourself on a long flight or road tripping, the uninterrupted time to yourself may produce hours of productivity otherwise lost. If you are on a plane for an extended period, it may be a good idea to invest in Wi-Fi to research, write or answer emails.

 

On the other hand, if you are passenger on a road trip and able to work in a moving car, bring a hotspot to get some work done! If Wi-Fi access isn’t an option, preparing notes for an upcoming meeting, creating content or scheduling priorities will keep you cool, calm and collected while on the road.

 

Inbox Insecurities?

The dreaded inbox. Everyone hates to think about their inbox when they are away. It may be scary to think about, but there are ways to take control. If you have the ability to respond in real-time, take a few minutes to respond from your phone. If it’s going to take more of your time, flag the email and wait until you get to a quiet space where you can respond from a computer.

 

If you are on a work trip where you won’t be able to check your email as often as you would like, set up an email schedule to help balance the workload. Check and respond to emails a few times a day, for example, at 9 a.m., 12 p.m. and 3 p.m. Setting an out of office message, directing urgent emails to a colleague, will also help to lighten the load.

 

All the Apps.

On the road your phone is always with you. That’s why it is so important to make use of apps on your phone that will help assist with work tasks. Get things checked off your to-do list in quick 10-20-minute periods while waiting for a client meeting to start, standing in line at the airport or waiting for a keynote speaker.

 

Some of the best apps to download are Microsoft Outlook, Dropbox, Google Docs, Google Drive and Slack (Dittoe PR’s personal lifeline).

 

Time To… Relax?

Traveling for a client can be extremely exhausting, so don’t forget to take some time for yourself! Make it a point to try out a new local restaurant, see the sights or visit a museum. You’ll never regret making time to explore. Even if you aren’t much of an adventurer or you don’t have time to see the sights, take a break at the end of each night and give yourself some quiet time. This will keep you energized and ready to take on the next day!

 

Work travel can disrupt day-to-day life, especially to anyone with a type A personality. Luckily, armed with the right tools to help us get through chaotic moments of traveling, we are able to navigate our workload with confidence.

 

Ready for us to come visit you? Contact Lauryn Gray at lauryn@dittoepr.com, or request a consultation today.

Best Practices To Use on Social Media During a Crisis

Let’s face it. In today’s fast-paced and ever-changing world, we use social media more and more to digest our news rather than traditional media. Nearly 67 percent of American adults rely on platforms such as Facebook, Twitter, and Snapchat for news. So, when a crisis strikes, the information is at our fingertips at lightning speed.

 

News coverage 24/7 has transformed the way we seek and share information, but what does that mean for brands? If you ever find yourself in a crisis, take a deep breath, buckle-up, and get ready for the ride. Here are a few social media best practices when dealing with a crisis:

 

Have a plan.

Hopefully you’re reading this before disaster strikes and have time to proactively create a crisis action plan. This plan will help the team understand their roles during a crisis and allow them to be prepared for every scenario that could possibly go wrong with your brand. Don’t wait until something blows up; brainstorm with your team and list out any and all possible problems that could arise. You then have time to create well-written responses and a good plan of action no matter what comes your way.

 

Be quick to respond.

When crisis strikes, response time is everything. If possible, responding within the first hour of inquiries will help minimize confusion or speculation. Reference your crisis communication plan and draft a statement immediately, individualizing when possible. It’s easier to change the course of the conversation with a timely, heartfelt response rather than staying silent and looking suspicious.

 

Monitor in real-time.

Whether the entire team or just one person is in charge of the task, it is important to have someone dedicated to monitoring your social media 24/7. You can’t deal with a possible situation if you don’t know what is happening in real-time. Create Google Alerts for your company, product(s), and keywords related to your industry. Hootsuite and Sprout Social are also good tools to monitor social media mentions and engagements in real-time. Stop havoc before it happens, or turn your crisis into a win like Reese’s did with their #AllTreesAreBeautiful campaign.

 

I’m sure you’ve opened a Reese’s Peanut Butter Tree at Christmas and its looked a little off. Well, instead of shying away from the backlash, Reese’s launched its #AllTreesAreBeautiful ad campaign. With a bit of hard work, the ad campaign received more than 1 billion impressions. Their emotional and cultural relevance as a brand took off and made a huge impact.

 

Speak your audience’s language.

You use your brand’s voice on all forms of social media every other day of the year—don’t turn into a robot just because you’re in crisis mode. Be professional where it’s called for on platforms like LinkedIn and use a lighter voice with more imagery on platforms like Facebook, Twitter, or Instagram. Each social media platform has its own tone, as does each brand. Adjust it with your audience in mind but stay true to who you are.

 

If you don’t already have a plan in place for handling a crisis of any magnitude, now is the time to create one, and Dittoe PR is here to help. Request a consultation with us today!