How to Build A Successful Media List to Generate Coverage

The biggest part of our job is earning media coverage for our clients, which is done by pitching stories and developing relationships with journalists. Doing this effectively requires a strong media list, which is one of the key components to successful PR.

 

Now, you may be wondering, what is a media list? Simply put, it’s a compilation of reporters organized for the sole purpose of pitching them story ideas on behalf of your client. It’s highly organized and updated frequently to accommodate today’s fast-paced, ever-changing journalism landscape. It’s also customized per story idea.

 

If this sounds like a ton of work, it is. But that’s what makes our job so rewarding. And there are a ton of tools and tricks that help build excellent media lists. But if you’re still unsure of how to put one together, follow these steps.

 

Step 1: Determine Target Audience.

In order to determine the best reporters and publications to add to a media list, first determine target audiences, which should correlate with a client’s key customers. For instance, let’s say a client sells audio products such as headphones, soundbars and home theater systems. As a PR agency, the goal will be to educate tech-savvy individuals about the client’s products in the consumer electronic space. Therefore, the media list should reflect reporters who cover this beat for media outlets frequently read by this demographic. If the client has multiple audiences, make sure to build a media list for each one.

 

Step 2: Create a list of ideal outlets.

Once target audiences are determined, create a list of outlets that are a natural fit to cover your client’s story. This will also need to reflect the client’s PR goals.

 

So, if a global tech company is seeking national media coverage, the media list may include outlets such as Fast Company, Wired, Inc., Forbes and USA Today. But, if a client is seeking local coverage to help promote a local event in Chicago, outlets may include the Chicago Tribune, Chicago Sun-Times, The Red Eye and Crain’s Chicago Business, among others.

 

When creating this list, consider the outlet’s key readers. This can be accomplished by identifying its age group, gender or median income, among other key characteristics. Many times, these insights will be found in an outlet’s media kit. This will help ensure the outlet’s key readers are parallel with the client’s target audience.

 

Step 3: Find contacts.

Once those outlets have been determined, it’s time to do our homework and find the right contacts. During this portion, follow these tips:

 

  • Review previous stories to understand how frequently the writer pushes out new articles.
  • Learn about the writer’s interests to build a deeper connection through their bio page, LinkedIn or social media. For instance, when pitching a new product for our client LIDS, we take the time to understand if the writer has an allegiance to a specific team, so we can pitch them relevant products.
  • Be thoughtful about what topics writers cover in their stories. In some cases, people who write about the “technology industry” may not review “consumer electronics,” and “health care” writers don’t necessarily cover “health and medicine.”
  • Take time to consider each writer’s role. Editors-in-chief, for instance, are primarily responsible for the business-side of an outlet, like selecting content rather than creating it. Editorial assistants or staff writers, however, are usually looking for unique new stories and ideas.
  • When faced with multiple people at one publication, select only one or two for the first iteration of the list. If everyone has a similar title and seemingly covers the same topic, review past stories for each contact and narrow down from there.

 

Step 4: Conduct additional research.

Once those contacts are determined, pinpoint key words and conduct additional research to find contacts that may be a fit based on relevant stories that populate in Google News. For example, if you’re pitching a new parenting app that you want reporters to check out, search “apps for parents” or “parenting tech” in Google to see what type of writers are covering something similar to help build out your media list even further. In addition, conduct research to find media contacts who have covered the client in the past, written about the client’s competitors, and/or recently covered a trending news topics relevant to the client. This may help build out additional pitching angles.

 

 Step 5: Find contact information.

Depending on the media vertical, the contact information for the reporter may be easy to find and readily available on their designated bio page or in the “About Us” section on the outlet’s website. This is more accurate for newspapers or smaller publications. Other times, it may be harder to find. Media databases such as Cision and Meltwater are helpful tools to find contact information for journalists at hundreds of thousands of media outlets.

 

Step 6: Organize contacts.

Once research has been completed to find the right publications and reporters, organize and track the information so you can refer back it to at later time. Since the majority of our efforts are conducted through personalized outreach rather than blasted out through a media database, many of us organize them through Google Docs so they’re always accessible, easy to share with peers, and can be updated in real-time. Use columns and rows to track reporter name, job title, email address, phone number, Twitter handle, bio page and other important information.

 

Step 7: Keep media list up-to-date.

Once the list is built, the work is far from over. The media list will need to be updated regularly so you can stay on top of any role changes that could affect future pitching efforts. In addition, make sure to monitor the beats and job titles of any reporters on media lists, in case they change.

 

While these tips may be helpful, enlisting the help of a PR agency such as Dittoe PR is the surefire way to ensure PR goals are met. If you’re interested in learning more about Dittoe PR, contact Lauryn Gray at lauryn@dittoepr.com

Why Setting a PR Strategy Makes all the Difference

Public relations has the power to build platforms of perception, influence, credibility and prominence. At its cornerstone is strategic planning, which provides a foundation for all actionable communication activities. It also establishes clear-cut goals and builds upon realistic expectations for each client to guarantee success while simultaneously increasing brand awareness.

 

At Dittoe PR, we firmly believe that a one-size-fits-all approach to strategic planning does not exist. They’re built on similar formats of interrelated components, but take different forms, serve specific needs and possess varied purposes. That’s why we work with each client closely to determine the best action plan to meets their business goals and objectives.

 

For those still skeptical on the importance of strategic planning, here are a couple of reasons why setting a PR plan makes all the difference.

 

Analyzes the situation.

Before assembling the plan, the team should complete an audit of the client’s needs to help craft the strategy’s foundation. This process incorporates research to understand the current marketplace landscape as well as the client’s previous PR and marketing efforts and results.

 

When drafting an insightful situation analysis, make sure the client’s position in the marketplace, marketing strategies and public perceptions to market conditions are clear and an analysis of stakeholder communities is included. This will help outline the various tactics when determining the best strategies to implement on behalf of the client.

 

Defines goals and objectives.

It’s impractical to begin activating on any PR ideas without formulating a clear strategy, so the next step is to outline SMART goals. These goals should be:

  • Specific
  • Measurable
  • Attainable
  • Relevant
  • Time-bound

 

After the goals are established, consider the actions plans, ideas and objectives to help work toward these goals. These strategies should include methods of communication, key messages and other activities related to reaching your goal. This also means outlining various tactics to secure media coverage, such as newsjacking, evergreen story ideas, thought leadership campaigns and more.

 

Helps understand audiences.

Knowing your target audience and determining which group to communicate with is important for an effective PR plan. For instance, if your client’s core group of customers are baby boomers, there is less productivity targeting them through channels like Instagram. It would be more effective to communicate to this audience through print newspapers or television segments.

 

In addition, it is helpful to discuss the audience with your client as it can critically affect campaign results. If the client has multiple types of audiences, you’ll need to ensure that messaging, tactics and channels are tailored for each group to ensure the plan is executed effectively.

 

Reaffirms scope of work.

Scope of work is extremely important as this allows clients to understand the roles and responsibilities of the PR team. Each tactic included in the plan should reaffirm how it will be executed and who will be responsible for accomplishing this goal. In addition, this also helps define success for your client and better protects the PR team from unrealistic expectations or out-of-scope demands.

 

Establishes measurement and KPIs.

Successful communicators do not wait until the end of campaign to evaluate. Therefore, an approach to measurement and reporting should be set during the planning process and taken into consideration regularly throughout a campaign in order to monitor and assess.

 

Reporting could include media relations analysis, event management metrics, social media engagement and so much more. PR professionals should also compare a client’s coverage to competitors regularly to determine growth in overall Share of Voice.

 

If possible, integrate business results such as sales, engagement results and website traffic to connect communications objectives with business objectives. This allows you to evaluate and adjust as needed to keep strategies driving toward goals.

 

Strategic PR plans executed by professional and results-driven PR teams make all the difference. If you think your business could benefit from PR, contact Lauryn Gray at lauryn@dittoepr.com or request a consultation today.

How to Navigate A PR Crisis In Six Simple Steps

Bad reviews. An executive scandal. International data breach. A product malfunction. These are all examples of a PR crisis that many businesses have had to overcome, and they won’t be the last.

 

In today’s age of social media and innovation, the likelihood of a business facing a PR crisis continues to soar. While no one expects you to be perfect, how you respond can either give you a much-needed image boost or significantly damage your brand, alienating your customer base.

 

When a crisis does arise, use these helpful tips to navigate through the storm:

 

Appoint a response team.

Every business should already have a response team in place before a crisis hits to help ensure the right people are speaking on behalf of the company. This allows the organization to respond faster and speak with one voice, which can be difficult to achieve when multiple people are speaking on the company’s behalf.

 

The response team should be small and include the CEO, the company’s top PR executives and legal counsel. If the company’s PR executive does not have sufficient crisis communication expertise, consider retaining an agency with that specialty.

 

In addition, when a PR crisis occurs, each member of the response team should understand their role and responsibilities to help avoid confusion as well as any cross-over of duties.

 

Brief your team.

Once the strategy has been determined, relay the protocol to all persons who could be approached to speak on the company’s behalf. This means informing all employees, stakeholders, board members, etc., of who is to be speaking with the media and how they can direct any inquiries.

 

Craft your message.

Once the facts about the incident have been gathered, the team should agree on how to frame the response. When it comes to the response, think about the most transparent way to address the situation and what your company has done or will do about it – without placing external blame. In the response, be honest and open with your audience.

 

Once the message is crafted, it needs to be delivered in a timely manner. The sooner you apologize and admit the mistake, the sooner the public will forgive you. A prime example of a crisis being resolved correctly is how Starbucks handled their recent scandal by apologizing in a public statement, taking responsibility for the occurrence and making it clear that it won’t happen again.

 

Identify and address the affected parties.

Once the message has been crafted, identify the people who should know about the situation. This may include employees, stakeholders, business partners, customers and media. Audiences who need to be informed will depend on the context of the situation, but regardless of who’s receiving the message, you should make sure it is sent out in a timely manner.

 

Monitor the situation.

Assessing the brand’s image is especially important following a PR crisis, so keep an eye on inbound and outbound communications to address follow-up questions or concerns.

 

It’s also important to also track what people are saying about a company online. One way to do this is by establishing a monitoring system that quickly uncovers negative trends before they become a bigger problem and migrate to the media.

 

Dittoe PR uses TrendKite to track and monitor media coverage for clients, which allows us to look at the company’s media coverage, share of voice, sentiment, social media amplification, competitors’ coverage and more.

 

Review and learn from the situation.

Once the crisis is over, conduct a post-action review to determine how well your staff and management handled the situation. During the review, discuss what you could have done differently and what changes are necessary to prevent a similar situation.

 

What not to do.

When you come face-to-face with a PR crisis, stay away from these tactics:

 

  • Lashing out: Even if a media outlet or opposing party has said something false about your company, it is never a good idea to respond negatively or blame the complaint for the situation.

 

  • Offering no comment: Not having answers to potential questions is the worst thing you can do during a crisis. If you don’t have enough information to give a solid response, say so and assure that you will issue a statement when you have more details.

 

  • Responding too quickly: Handling a PR crisis is all about timing, so don’t give an answer prematurely before you know all the facts. This may cause you to contradict previous statements later could further damage your reputation.

 

 

  • Dwelling on the situation: A period of bad press is often just a hiccup on your path to success, so don’t let it completely distract you from continuing daily business responsibilities.

 

  • Avoid assembling a plan: Almost all crises can be avoidable with the right planning. Don’t wait until the last minute to assemble a thorough crisis communications plan.